Nazanin BRANDON

J’étais résponsable de projet d’amélioration de concept et de développement des deux boutiques de luxe de Caviar.

Main responsibilities:
>Coordinated and managed all aspects of operations within the hotel's departments,
>Provide direct supervision to HOD's,
>Ensure SOP implementation in all departments,
>Monitor & maintain operation and overhead cost in order to maintain maximum revenue to the hotel,
>Seek & respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction,
>Hold regular briefings and communication meetings with the HOD team.

Main responsibilities:
>Assist the development of meaningful, achievable hotel budgets and other short & long term hotel strategic goals,
>Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem area and take appropriate action,
>Dealing with suppliers, vendors for quality products involving purchase supervisor,
>Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded,
>Develop short & long term customer service strategies,
>Monitor external & internal customer feedback,
>Oversee client services
>Responsible for the all overall management of the hotel operation.

Main responsibilities:

• As a Sales & Marketing manager:
In charge of training & supervising of the hotel Sales & Marketing team,
Determine sales strategies to maximize the hotel revenues,
Responsible for a maximum of occupancy of the hotel,
Create lucrative sales targets & network business relations to corporate client,
Observe the market, identify trend & monitor the main competitors.

• As a Public Relations manager:
Planning publicity strategies according to the budget,
Organizing promotional events,
Attend all official functions as a representative of the hotel,
Receive all VIP guests of the hotel,
Answer to complaints from guests,
Maintain contact with all departments of the hotel & also professional people(external).

>Manage the daily activities of the HK department,
>Planning, organizing & directing team members to ensure the guest satisfaction,
>Recruit, Schedule & train all HK staff members,
>Maintain the HK budget,
>Ensure the proper maintenance of all equipment, make arrangement for repair or replacement o used & damaged
equipment.