Résumé
I am currently an MBA graduate in Hospitality and Restaurant Management at Ecole Supérieure Internationale de Savignac near Bordeaux in France and I hold a Bachelor in International Hotel Management from VATEL Tourism & Business School. I have forged some experience in the field of hospitality through the various internships which were part of my work / study Bachelor program at VATEL Marrakech, dealing with international clientele (Europe, USA and the Middle East) on the operational side of the F&B department. It has been a very rich experience and an asset for my future career. My various experiences have helped me define my choice of career towards Food & Beverage management. It is a very fast-paced sector which encompasses many responsibilities such as menu planning and costs, preparation and presentation of food and drinks, all with the objective of enhancing the guest experience while maintaining compliance with the hotel practices. My MBA program at Ecole Internationale de Savignac has an emphasis on advanced management, finance and yield management and, as such, I wish to take on more responsibilities in the day-to-day management of operations, alongside the F&B Director during this internship. I am a very good communicator, a team leader and thriving for excellence. Do not hesitate to contact me if you think I can contribute significantly to delivering increasing business productivity as part of your team.
Expériences professionnelles
Bistronomic restaurant and in room dining director
INTERCONTINENTAL MARSEILLE HOTEL DIEU , Marseille
Depuis le 01 novembre 2024
Maitre d'hotel of the bistronomic restaurant le bellevue
Royal Champagne Hotel & Spa
De Juin 2023 à Septembre 2024
Assistant food & beverage manager intern
Royal Champagne Hotel & Spa
De Juillet 2022 à Janvier 2023
Assistant manager F&B :
- Drawing up the budgets.
- Ensure the application of LQA criteria.
- Planning management for the department.
- Opening and closing of the restaurant.
- Handling customer complaints.
- Improvement of the night room service menu (sourcing, tasting, product selection).
- Coordination and supervision of the banqueting service.
- Set up and coordination of a training program for newcomers.
- Overhaul of cleaning procedures.
Stagiaire assistante maître d'hôtel
HOTEL HERMITAGE , La baule-escoublac - Stage
De Juillet 2021 à Septembre 2021
Assistant Maitre d’Hotel
- Coordination of a team of 15 busboys, head waiters & runners.
- Organisation of the restaurants for lunch (300 seats) and
dinner (80 seats).
- Supply management.
- End of the day procedure
- Claim management.
- Management of special events
- Monitoring compliance with current health & safety standards and control of the mandatory Covid health passports.
Assistant maitre d'hotel intern
Hôtel Barrière L’Hermitage La Baule
De Juillet 2021 à Août 2021
Assistant Maitre d’Hotel
- Coordination of a team of 15 busboys, head waiters & runners.
- Organisation of the restaurants for lunch (300 seats) and
dinner (80 seats).
- Supply management.
- End of the day procedure
- Claim management.
- Management of special events
- Monitoring compliance with current health & safety standards and control of the mandatory Covid health passports.
Stagiaire assistante maître d'hôtel
Hôtel & Ryads Barrière le Naoura 5* , Marrakech - Stage
De Avril 2021 à Avril 2021
In charge of a team of 6 busboys & head waiters at Le Fouquet’s
restaurant and 4 waiters at the Nuphar Bar.
- Welcoming and placing customers.
- Inventory management.
Assistant maitre d'hotel intern
Hôtel & Ryads Barrière le Naoura 5*
De Avril 2021 à Avril 2021
In charge of a team of 6 busboys & head waiters at Le Fouquet’s
restaurant and 4 waiters at the Nuphar Bar.
- Welcoming and placing customers.
- Inventory management.
Food and beverage intern
Hôtel & Ryads Barrière le Naoura 5*
De Décembre 2020 à Décembre 2020
- In charge of welcoming guests at Le Fouquet's ans Wardya restaurants.
- Head waitress
I also had the responsibility to sensitize the clients of Le Fouquet's to the Covid protocol.
Cheffe hôtes(ses)
Angels of Morocco , Casablanca - CDD
De Décembre 2019 à Décembre 2019
In charge of a team of 65 hosts and hostesses.
- Planning the day for the whole team (positioning the staff on site and in the various locations of the Festival)
- Finding immediate replacement for absentees
- Conflict management.
- In charge of VIP guests (film stars, official jury, members of the Royal family, ...)
Head hostess at the festival international du film de marrakech
Angels of Morocco
De Décembre 2019 à Décembre 2019
In charge of a team of 65 hosts and hostesses.
- Planning the day for the whole team (positioning the staff on site and in the various locations of the Festival)
- Finding immediate replacement for absentees
- Conflict management.
- In charge of VIP guests (film stars, official jury, members of the Royal family, ...)
Stagiaire en stocks & achats
ES SAADI GARDENS & RESORT , Marrakech - Stage
De Novembre 2019 à Novembre 2019
2 weeks internship in the purchasing department.
- In charge of sourcing various suppliers and get comparative quotes.
- Placing orders to suppliers for the whole hotel complex
Hostess
La Trattoria Restaurant Marrakech
De Novembre 2019 à Septembre 2020
Part time student job, 2 evenings a week.
- Guest management
- In charge of reservations
- Restaurant manager from 10pm onwards
Purchase and stocks intern
Es Saadi Marrakech Resort
De Novembre 2019 à Novembre 2019
2 weeks internship in the purchasing department.
- In charge of sourcing various suppliers and get comparative quotes.
- Placing orders to suppliers for the whole hotel complex.
Hôtesse + responsable restaurant
La trattoria , Marrakech - Extra
De Novembre 2019 à Septembre 2020
Part time student job, 2 evenings a week.
- Guest management
- In charge of reservations
- Restaurant manager from 10pm onwards
Concierge & accommodation intern
Selman Marrakech
De Juillet 2019 à Août 2019
- Recommend places, activities, restaurants to our guests.
- Follow-up on their stay at the hotel.
- Check-in and check-out.
Stagiaire en conciergerie
Selman , Marrakech - Stage
De Juillet 2019 à Août 2019
- Recommend places, activities, restaurants to our guests.
- Follow-up on their stay at the hotel.
- Check-in and check-out.
Head waitress
Le Baromètre restaurant
De Juin 2019 à Septembre 2019
Summer 2019 evening student job:
- Head waitress during special events: weddings, cocktail parties, ...
- In charge of a team of 5 waiters for the buffet
- Kitchen and pass coordinator, in charge of a team of 15 waiters.
Chef de rang
Barromètre , Marrakech - CDD
De Juin 2019 à Septembre 2019
Summer 2019 evening student job:
- Head waitress during special events: weddings, cocktail parties, ...
- In charge of a team of 5 waiters for the buffet
- Kitchen and pass coordinator, in charge of a team of 15 waiters.
Stagiaire pâtisserie
Hôtel & Ryads Barrière le Naoura 5* , Marrakech - Stage
De Mai 2019 à Mai 2019
2 weeks internship.
- In charge of preparing dough and puff pastry and other desserts.
- In charge of placing desserts on plates.
- In charge of preparing VIP guests' welcome fruits and pastries baskets.
Pastry intern
Hôtel & Ryads Barrière le Naoura 5*
De Mai 2019 à Mai 2019
2 weeks internship.
- In charge of preparing dough and puff pastry and other desserts.
- In charge of placing desserts on plates.
- In charge of preparing VIP guests' welcome fruits and pastries baskets.
Chef de rang food & beverages
Hôtel & Ryads Barrière le Naoura 5* , Marrakech - Stage
De Avril 2019 à Mai 2019
Accueil + chef de rang :
- gestion d'équipe
- gestion approvisionnements des stocks
- gestion des réclamations
- pratiques des normes HACCP
Food and beverage intern
Hôtel & Ryads Barrière le Naoura 5*
De Avril 2019 à Avril 2019
2 weeks internship.
Fouquet's and Wardya restaurants:
- In charge of welcoming the guests.
- Order taking.
- In charge of invoicing clients.
Stagiaire en réception
Hôtel & Ryads Barrière le Naoura 5* , Marrakech - Stage
De Mars 2019 à Mars 2019
- Reception: check-in, check-out, check the arrival planning, prepare following day arrivals.
- Housekeeping: room cleaning and check of room with the head housekeeper.
Accommodation intern
Hôtel & Ryads Barrière le Naoura 5*
De Mars 2019 à Mars 2019
2 weeks internship.
- Reception: check-in, check-out, check the arrival planning, prepare following day arrivals.
- Housekeeping: room cleaning and check of room with the head housekeeper.
Food and beverage intern
Opera Plaza Hôtel Marrakech
De Décembre 2018 à Décembre 2018
2 weeks internship.
I went from waitress to head waitress.
In charge of organising the buffet, welcoming the guests, billing and managing the staff in the area I was in charge of.
Hôtesse d'accueil au festival du film international de marrakech
Mahola hôtesses , Casablanca - CDD
De Novembre 2018 à Novembre 2018
Hôtesse :
- Accueil des hôtes VIP
- Désignée pour être en charge du jury VVIP avec mon binôme
- Participation au placement lors du dîner princier
Hostess intern
Mahola hôtesses
De Novembre 2018 à Novembre 2018
Hostess in the Marrakech International Film Festival.
My duties involved welcoming the guests.
I was also assigned to the international jury together with one host.
Cheffe de rang
Le Solidaire restaurant libanais , Melbourne - CDD
De Avril 2018 à Juin 2018
Cheffe de rang / Cheffe de salle :
- Ouverture / fermeture du restaurant
- Chargée du bar & des desserts
- Participation et contrôle du nettoyage des espaces
- Participation et contrôle l’entretien du matériel de mise en place (Assiettes, couverts, verres, cloches)
- Organise et prépare l’ensemble des tables de la salle
- Supervision d'une équipe de commis
- Prise de commandes, facturation, clôture de caisse
Serveuse / chef de rang
Almina Restaurant Libanais , Melbourne - CDD
De Décembre 2017 à Mars 2018
Cheffe de rang :
- Participe et contrôle le nettoyage des espaces de restauration
- Participe et contrôle l’entretien du matériel de mise en place (Assiettes, couverts, verres, cloches)
- Organise et prépare l’ensemble des tables de la salle
- Conduit une équipe de Commis de Salle en supervisant leur travail (contrôle, directives et accompagnement)
- Prend les commandes et facture les tables de son rang
- Participe à la clôture du restaurant
Gap year - australia
Australia
De Septembre 2017 à Juillet 2018
After my high school diploma, I decided to take a gap year and go to Australia.
I first started with a one month intensive English course. I then went on a work in exchange for housing trip for a month in Cairns and some other road trips accross Australia later on during my stay.
I also decided to take on jobs in order to help me find what kind of studies I would like to go for. This trip abroad, the very rich encounters I made and the waitress jobs I took definitly guired me towards hospitality.
WORK EXPERIENCES
Almina Docklands
December 2017 to February 2018
Melbourne, Australia
Waitress in a Lebanese restaurant.
In charge of taking orders, serving the food and clearing tables.
Head of waitress occasionally for special events such as wedding, birthdays, births...
Le Solidaire Melbourne
April to June 2018
Waitress in a Lebanese restaurant.
In charge of taking orders, serving the food and clearing tables.
In charge of running the bar.
I passed the RSA: Responsible Service of Alcohol certificate (Victoria)
Formations complémentaires
Bachelor de management en hôtellerie internationale
Vatel Marrakech
2018 à 2021
Major de promotion
Baccalauréat Economique & Social
Lycée Marguerite de Valois - Mathématiques
2014 à 2017
Parcours officiels
Langues
Espagnol - Courant
Anglais - Courant
Français - Langue maternelle
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