Geoffrey VOISIN

Scope : 5 global MICE strategic accounts (AMEX GBT M&E, CWT M&E, BCD M&E, MCI, HelmsBriscoe) – €115M revenue managed

Key Responsibilities & Achievements :
Business Performance & Strategic Analysis :
Delivered monthly and ad-hoc performance reports (signed vs. stayed business, data tracking, override ROI) for global stakeholders
Led gap analysis between contracted vs. materialized business to identify revenue leakage and compliance issues
New Business Model Implementation :
Designed and implemented a new commission-based model for MCI (transition from override to extra commission), following internal audit and ROI evaluation
Conducted benchmarking and internal stakeholder consultations
Process Optimization & Internal Controls :
Participated in audit of the Preferred MICE Program to assess eligibility, compliance, and override optimization
Contributed to the development of a new hotel recruitment strategy
Cross-functional Coordination :
Acted as liaison between agencies and international hubs to ensure program consistency and data integrity across regions
Supported global sales teams in aligning tracking processes (ANAIS, PMS extractions, Power BI dashboards)

Bringing MICE business to TERITORIA hotels and external hotels depending on guest needs :
- Managed event, accommodation, and/or catering requests for the Business segment, overseeing the process from order intake to follow-ups and final invoicing.
- Developed and nurtured trust-based relationships with hotel network members to ensure seamless cooperation and long-term collaboration.
- Enhanced customer loyalty by guiding clients through the reservation process, providing expert advice, commercial orientation, and negotiation support.
- Contributed to the national MICE strategy
- Conducted competitive intelligence to refine sales arguments and adapt the event offering to market conditions.
- Organized and participated in client and prospect meetings to understand their needs and propose tailored solutions.
- Lead generation and management + brand enhancement

MBA (Master's Degree) in Hospitality, Tourism, and Restaurant Management
Bachelor’s Degree in Hospitality, Tourism, and Restaurant Management

Private Concierge Agency with 40 properties to handle and 6 employees to manage :
- HR Management: Recruitment, Onboarding, Training, Retention
- Business Strategy: Prospecting, Revenue & Lead Management
- Inventory Management, Purchasing, Supplier Relations
- Operational and Administrative Management of the Agency

Palace Hôtel Royal*****
Hôtel Ermitage****

Équipier polyvalent et Valet de chambre

Gourmet Restaurant

Opening of a Gourmet Restaurant

Extras Room Service - Bar - Banqueting - Les Fresques

BTS Management en Hôtellerie-Restauration spécialisation Hébergement.
Higher National Diploma (HND) in Hospitality Management, specializing in Accommodation Services