Lucie Lucie

Participating in the pre-opening and opening of the hotel:

-Creation and implementation of procedures, documents and templates in the reservations department
-Training front office teams on reservations
-Checking previous and future bookings
-Make pricing proposals to agencies, companies and individuals
-Closing & following up monthly payment of commissions
-Respect and apply LQA standards to promote quality service
-Assisting the Revenue Manager with pick-up report, loading rate or new packages
-Decision to waive cancellation fees based on hotel occupancy &/or customer situation

Managing reservations for 2 properties:
Four Seasons Hotel Megève 5* - 55 Rooms // Les Chalets du Mont d'Arbois, Megève, A Four Seasons Hotel - 5* - 41 Rooms

-Handling booking enquiries from individual guests, agencies and TOs via calls and emails
-Provide customer service to the highest standards
-Preparation of rate offers, confirmations & cancellations
-Follow-up on payments and invoicing
-Reservation creation, amendment & verification in Opera
-Designated as "Champion" of Messenger 2.0 client chat software

Creation of training modules for Revenue Management
Organization of the annual Revenue Management Conference in Gran Canaria (200 people)
Creation of a process for room type changes for Radisson hotels
Analysis of EMEA hotel performance

-Discovering the department of Revenue
-Discovery and practice of Marriott software such as :
*One Yield (obtaining certification)
*HPP
*MARSHA
Force majeure termination of the internship

-Check in: welcoming the guest andenrol with the new program of loyalty. Check the reservation, and the payment method according the policy of the hotel. Give the basic information to our guest regarding the new measure of COVID-19.
-Check out: posting the extra charges (mini bar, parking) in billing. Ask the guest for feedback.
-Manage internal and external phone call according to hotel standards.
-Manage the wake-up calls
-Listen and respond to guests queries and requests both in person and by phone.

Préparation du linge
Faire les lits
Nettoyage des chambres

Préparation/Organisation du linge
Responsable d'une équipe de 3 personnes
Responsable lingerie
Faire les lits
Nettoyage des chambres